Online Ticket Refund Request

LEGOLAND® Korea Resort Lost and Found Management Policy

How can I find my lost items at LEGOLAND® Korea Resort?

Each item found will be handled according to the lost and found management policy, which stipulates a maximum holding period of 15 days depending on the item type. Guest shall bear the cost of delivery by courier. Please visit Guest Services in the park or use the online reception to request the return of a lost item.

  • To protect the personal information and property of the guests, items such as credit cards, cash, resident social security cards, passports, mobile phones, and valuables are not sent by mail, and can be returned only to the owner in person. When a delivery request is made by the original owner, the delivery is accepted according to the original owner of the ‘Lost and Damage Agreement’.
  • LEGOLAND® Korea Resort operates a locker (luggage storage) where guests can safely store their personal belongings. LEGOLAND® Korea Resort is not responsible for loss or damage of personal items other than using the locker provided while using the resort.

Lost and Found Retention Period and Handling Policy

Item Type Item Details Handling After Retention Period
Personal Items (Everyday use and miscellaneous) Clothing, electronic devices, toys, baby products, etc. Disposal
Valuables (Items with monetary value or containing personal information) Credit cards, cash, identification cards, etc. Hand over to the police

You can report lost items online at LEGOLAND® Korea Resort!

Online Ticket Purchaser Information
Please fill out a cell phone number you entered at purchase.
Please enter the email address you entered when purchasing
Guests can apply for ticket refund in accordance with the refund policy notified prior to this step. Please read the information above carefully.
Ticket Information
Type of Request *
Type of Ticket * Please select the ticket you wish to refund or re-send. (multiple selections possible)
Please enter the order number sent by email and text message when purchasing (9 digits)
A reason of request
Consent to collect personal information
[Mandatory] Customer name, Cell phone number, e-mail address, date of purchase, order number, ticket type, ticket quantity [hold period] upon completion of use *
Consent to collect personal information *

[Requests the return of the acquired item]

- Resort Online Lost and Found Reception : Phone 033) 815-2300 I LLKR.Experiences@legoland.com (Operation hour 10:00~18:00 / Break 12:00~13:00)

- In accordance with the Lost and Found Management Policy, items that are handed over to the police are delivered to the Chuncheon Police Station.
Integrated Lost and Found Portal (Korean National Police Agency): https://www.lost112.go.kr

 

[Return for the acquired item]

- LEGOLAND® Korea Resort, lost items are returned by on-site visits or delivery. Delivery charges are based on the size and weight of the item.

- Comply with the usage rules set by the courier company. For more information, please refer to https://www.cjlogistics.com/ Frequently Asked Questions.

※ Perishable food items and valuable items that may incur an additional charge are added to the basic fare and applied, and the delivery company will not handle items that exceed KRW 3,000,000 in value.

※ Returns of items stored at the police station are handled separately, so please inquire at the police station.

[LEGOLAND® Korea Resort Lost and Found Management Policy]

1.The Company operates a lost and found office within the Company, and the Company may request an ID card including a photo to confirm that the guest is the owner when it transfers the lost and found items to the guest. In such case, the Company shall utilize and maintain a lost and found maintenance register.

  1. The Company will return the acquired items to the original owner in accordance with the following lost and found management policy.
  2. At the request of the original owner who requests the return of the acquired item, the Company will provide information on the acquired item.
  3. Each acquired item will be processed according to the following standard for a specified storage period and processing.
  • Personal items (items from which personal information can be identified, cash and checks worth more than KRW 100,000) are stored for 15 days from the date of acquisition and transferred to the police.
  • Valuable items (credit/check cards, jewelry, etc.) are stored for 15 days from the date of acquisition and transferred to the police.
  • Electronics, clothing, daily necessities, disposable items, and children's items are stored for 15 days from the date of acquisition and disposed of.
  • Food and industrial products are disposed of as soon as acquired.
  1. The method of return for the acquired goods shall be limited to the on-site receipt or courier receipt, and the guest shall bear the cost of delivery by courier. Delivery by courier may not be possible depending on the product price, type, and size of the goods.
  2. Storage of acquired items shall be limited to designated places and the storage of items requiring specific storage methods (refrigerated/specific location due to the items’ volume) is limited. Perishable food items and, wet items may be disposed of on or day after the date of acquisition.
  3. Other matters concerning the disposal of lost and found items shall be governed by the Lost Articles Act and customary practices.
  4. If the owner does not claim the lost item, the Company will dispose of it or and it over to the competent police station in accordance with the lost and found management policy.
  5. To protect the personal information and property of the guests, credit cards, cash, resident social security cards, passports, mobile phones, and valuables are not sent by mail, and can be returned only to the owner in person.
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