LEGOLAND® Korea Resort 1 Day admission Ticket Terms & Conditions
Article 1. Purpose
2. The Company may amend these Terms and Conditions as provided for in Article 14 below.
Article 2. Opening Days and Entry Restrictions
1. The Company may determine matters such as the days on which the Park is open and the Park’s opening and closing hours depending on the season and/or other business environments of the Company.
2. The Company may close the Park for a certain period or modify its opening or closing hours in extenuating circumstances (e.g., unpredictable weather changes, act of terror, concerns about an outbreak of a contagious disease, any other event which is a reasonable reason that prevents the Company from operating the Park, or an event of force majeure).
3. The Company may restrict the entry of guests or suspend the sale of tickets if the number of guests exceeds the recommended capacity and such restriction is deemed necessary for the convenience of the guests and the maintenance of their safety.
4. If necessary for the maintenance of guests’ safety, the Company may request security guards to inspect the personal belongings of the guests. The Company may restrict the entry of a guest if he/she refuses such inspection.
5. If the Company discovers that a guest possesses a prohibited item, the Company can require him/her to destroy the prohibited item or store it away from the Park in his/her car, locker, etc.
Article 3. Ticket Prices
1. Ticket price per age group (international age used)
A. Minor (child): from ages 2 (i.e., 25 months old) to 12.
B. Adult: age 13 or older.
C. Free entry: infants of age 2 or younger (*24 months old or younger as of the date of entry).
2. Type of tickets and services
A. Day Ticket: A Day Ticket can be purchased to enter the Park and use its facilities only on a date selected at the time of purchase (excludes the use of certain paid facilities and other facilities announced in advance to be used for paid events).
B. Undated Day Ticket: An Undated Day Ticket can be purchased to enter the Park and use its facilities on an unspecified date. This ticket can be either used by the purchaser or transferred to a different person. To use this ticket to enter the Park, a guest must book the date of entry in advance.
C. Afternoon Ticket: It is a one-day ticket which requires reservation of the visiting date during the purchase process. Guests using this ticket can enter the Park within the specified time only, on the reserved date and use the rides, attractions, and facilities in operation (excludes the use of certain paid facilities and other facilities announced in advance to be used for paid events).
3. Each ticket has a different sales date, admission date, and Park operation hours depending on the type. Details such as the Park operation dates and availability can be found on the website (www.LEGOLAND.kr) and the LEGOLAND Korea Resort application. Guests are deemed to have provided consent to this upon the purchase of their tickets. Guests shall not demand any compensation for any restrictions of entry based on the operation hours (however, refund in accordance with Article 6 is possible).
4. The Users may use the services and benefits provided by the Company, specific to each type of ticket. The company shall announce details of each ticket type and its rights on the website and shall inform Users separately at the time of purchase. The Company is permitted to charge extra fees for some of the facilities to improve guests’ satisfaction with the facilities and provide and maintain the most up-to-date services, provided that guests were given prior notice thereof.
5. The prices of the tickets shall be posted separately and can be changed to a reasonable extent based on the Company’s business environment and policies. When changing ticket prices, the Company shall notify details of such change via at least one of the below methods, by indicating a clear comparison of before and after the change to help the guests understand better.
B. Written notice or letter.
C. Website or the official mobile application.
D. Daily newspaper.
E. Social media.
Article 4. Validity of a Day Ticket
1. A Day Ticket is a ticket that is valid for the one selected day for entry. If a guest purchases a Day Ticket of which its date of entry is not specified (undated day ticket), such ticket shall be valid for the period indicated on the web page on which the ticket was purchased. If the valid period is not indicated on the foregoing web page, such ticket shall be valid for one year from the date of purchase, including Park closure dates.
2. Guests who use Day Tickets to enter the Park may convert(upgrade) their tickets into Annual Passes at the Ticket Windows by paying the difference in price before they exit the Park, in accordance with the form, procedures and the price standard prescribed by the Company. In such cases, the valid period of the Annual Passes shall be one year from the date of conversion.
Article 5. Obligations of the Guests
1. To enter the Park, use its facilities and enjoy the benefits available, upon entering or using the Park, guests shall present an e-ticket or a digital or physical voucher with a barcode, QR code or any other unique identification code.
2. Each guest must hold his/her own ticket. If necessary, the Company may request a guest’s history of ticket purchases as such history serves as an important certificate to determine any unlawful activities (e.g., the re-use of a screen-captured or duplicated ticket or the use of a duplicated ticket without the original purchaser’s consent). As a rule, any guest who refuses to present such purchase history is not permitted to enter the Park.
3. Guests shall book in advance the date of their visit to the Park via the official website or mobile application. In case of booking on the date of their visit, guests should note that it may not be possible to book or that the prices may be different.
4. Guests shall comply with these Terms of Conditions and any other requirements the Company announces through the Park guidance or notices and shall not engage in any activity that interferes with the Company’s business.
Article 6. Ticket Refunds
1. Guests who purchased a ticket (e.g., a Day Ticket, an Undated Day Ticket, or an Afternoon Ticket) may request a refund based on their personal circumstances. Such refund must be requested at least one day before the booked visit date, using the ticket refund request page provided on the Company’s website.
Example) Purchase date of 1-day ticket – June 10th, 2023. Booked visit date – July 2nd, 2023. All refund and cancellation requests must be made before 12am of July 1st, 2023.
If the day ticket (including 1 day Dated Ticket, Undated Ticket, and Afternoon Ticket), has lost is validity (including expiry of the ticket or use of the tickets), refund will not be possible.
2. When guests request refund pursuant to Article 6.1 above, refund shall not be provided if the ticket (including all Undated Ticket, Day Ticket, Afternoon Tickets) is no longer valid (e.g., the valid period has expired, or the ticket has already been used).
3. If a guest has purchased a pre-issued ticket through any vendor other than the Company, he/she may not exchange or receive a refund for such ticket through the Company. Such pre-issued tickets shall be directly refunded by the vendor that sold the ticket to the guest. In this case, the Act on the Consumer Protection in Electronic Commerce, the Consumer Protection Act and other applicable laws shall apply.
4. In principle, no refund is available after a guest enters the Park. However, the Company shall provide refund in extenuating circumstances where a guest has to return home against their will due to an event of an emergency such as an injury caused after such guest’s entry to the Park by a cause that is attributable to the Company.
5. If a guest requests a refund pursuant to Article 6.4 above, he or she shall inform the Company about its responsibility in triggering the emergency event. In this case, the guest shall present to the Company any evidence (e.g., receipt or the tag of the ticket) to prove the duration of his/her use of the Park after his/her entry. The Company, after immediately investigating the relevant facts, shall notify the foregoing guest of the Company’s responsibility based on the findings of the investigation. The specific procedures of the refund request shall be governed by separate regulations stipulated by the Company.
6. No refund is available for the reasons of force majeure, unexpected rain or any other deteriorating weather conditions after the entry or simply changing one’s mind.
Article 7. Re-Entry
As a rule, guests who leave the Park are not permitted to re-enter. However, exceptions may apply in urgent cases where temporary leave and re-entry are necessary, provided that the Company verifies and acknowledges the relevant guest’s temporary leave before him/her leaving the Park.
Article 8. Restrictions on the Use of Facilities
1. For the safety of guests themselves and other guests, the Company may restrict the use of the facility in consideration of physical conditions such as age, height, and health conditions. If a companion is required due to the height-based ride restriction for each ride, a guardian, aged 16 or older, who meets the height requirement for each ride will be required to accompany the ride.
2. During the safety inspection of facilities conducted during the days on which the Park is open, the Company may suspend operation of relevant facilities and restrict the use thereof, provided that prior notice was given. If a safety inspection is deemed urgently necessary for safety reasons, the Company may suspend the operation of certain facilities and inspect them even during opening hours. In such case, in accordance with Article 13, the Company shall be relieved or exempted from liability.
3. Guests with physical conditions may experience difficulties using the facilities. Therefore, such guests shall explain their symptoms to the Park’s employees before using the facilities so that the employees can determine whether it would be safe or not for the guest. If deemed unsafe, may be restrictions on use.
4. No guest may demand any compensation from the Company on the ground that the Company restricted the use of certain facilities for legal or safety reasons in accordance with Article 8.1 and 8.2 above.
5. Rules of use and precautions for each facility are posted at each facility.
Article 9. Rules of Use
1. All guests are required to comply with the following rules of use to ensure public order and good morals within the Park.
A. In order to maintain a pleasant and clean environment and prevent fire, bringing in or using cooking utensils that may interfere with the Company’s business is prohibited.
B. A person who causes physical, mental, or property damage to another guest or employee during the use of the Park, such as by wearing a repugnant outfit, loudly singing, or engaging in violence, or causes concern for such damage, or who commits prohibited acts specified in the below subparagraph E, will be restricted from admission or lose his or her qualification as a Day Ticket Holder (including all three Day Ticket types).
C. The following items and animals are prohibited to be brought into the Park.
Electric products such as drones, wirelessly controlled toys, and electric wheels (except electric wheelchairs for the disabled)
Segway, skateboard, inline skates, kickboard, bicycle, etc.
Pets such as dogs, cats, birds, etc. (however, guide dogs for the visually impaired are excluded)
Dangerous objects and substances, such as glass containers and burners for heating or cooking food
Mat, folding picnic chair, cooler, hand cart, etc.
Knife, sickle, nail, wooden stick, explosive weapons or dangerous substances, etc.
D. The following food and beverage are permitted:
*Baby food, patient meals, non-alcoholic beverages, and simple snacks (chips, chocolates, candies)
E. The following acts are prohibited:
Smoking outside the designated smoking areas in the Park.
Using a mobile phone or selfie stick in an attraction while on board.
Sale and display of goods.
Distribution of leaflets, flyers, etc.
Assembly and speeches.
Commercial photography/videography not authorized by the Company.
Personal online broadcasting, or taking photos and videos, causing inconvenience to other guests or likely to infringe on portrait rights (however, permissible with prior authorization).
Any act that interferes with the operation of the Park and related facilities.
2. Guests at age 12 or under must be accompanied by a guardian aged 16 or older to enter and use the Park at all times.
3. Guests cannot leave personal belongings and items on the seats to secure a place to watch various performances and shows when entering the attraction. Unattended items can be removed on the spot and the Company is not responsible if lost.
4. All guests are not allowed to board rides or attractions carrying personal belongings and objects, in accordance with the safety requirements for each ride and attraction. Guests cannot separately seek compensation from the Company for loss or damage to their belongings during the use of rides and attractions.
5. For the safety of guests themselves and other guests, guests must comply with the boarding safety requirements for each attraction.
6. The rules for using each ride and attraction are determined according to the dynamics of each ride, the user protection system, and the recommendations from the manufacturers. Guests must check and comply with the conditions of use before using rides and attractions. When using rides and attractions, guests cannot carry their personal belongings and items on the ride in accordance with the operation recommendations of each ride and for the safety of guests. Unattended items can be removed on the spot and the Company is not responsible if lost.
7. Smoking is only permitted in designated smoking areas. Smoking is prohibited in all amusement facilities and waiting lines, performance areas, food and beverage stores, merchandise stores, and bathrooms, other than the smoking areas (designated places where ashtrays are installed). If a guest smokes outside the smoking area, the Company can restrict such conduct, and if the guest does not respond without a justifiable reason, the Company may ask him/her to leave.
8. If a guest falsely engages in any of the following acts after purchasing food and products, the Company may take lawful measures, such as filing a report with the police.
* Falsely claiming that a foreign substance was found in the food sold by the Company or that he/she ate such foreign substance even though such substance was not found in the food sold by the Company.
* Requesting a refund on the basis that the food is not tasty or is spoiled after having eaten a substantial portion of the food ordered.
* Repeatedly ordering food and canceling the order without justifiable reasons.
* Requesting a refund by claiming that a product is defective, without justifiable grounds.
* Repeatedly ordering and canceling Annual Passes without justifiable reasons.
9. Under no circumstances shall the guest engage in violence, verbal abuse, sexual harassment, or sexual assault against the employees of the Company. If the guest has any complaints, or for other reasons regarding the services provided by the Company, they may notify the Company, upon which the Company will investigate the facts and respond to the guest.
Article 10. Protection of Lost Children
1. During operating hours
A. The Company operates customer service and takes various measures to transfer lost children to their guardians.
B. When transferring a lost child to the parent, in order to mutually confirm the transfer of lost children between the Company and the parent, the Company shall confirm the individual to whom the child is being transferred is the child’s parent and utilize and maintain the lost children reception and management register.
2. After the operating hours
A. The Company will transfer the lost child to the local police station along with the record of the lost child on the same day.
3. Guardians accompanying infants or young children must comply with the following to prevent the children from getting lost.
A. Guardians are obligated to protect and supervise their children. Accordingly, the guardians shall exercise their duty of care and pay attention to the children at all times.
B. To prepare in case the child is separated from the guardian, take a picture of the child with a mobile phone and teach the child the guardian’s telephone number, home address, and other information. For children with low cognitive abilities, such as infants, take precautionary measures to prevent the child from getting lost, such as putting on a lost child prevention ID bracelet on the child.
C. Educate the child in advance to seek the immediate assistance of staff in case he/she is separated from the guardian or the group.
D. If you lose your child at the Company, immediately report to a nearby Company employee.
E. The employee who receives the report shall notify other employees on duty to search for and
protect the missing child.
Article 11. Lost and Found
1. The Company operates a lost and found office within the Company, and the Company may request an ID card including a photo to confirm that the guest is the owner when it transfers the lost and found items to the guest. In such case, the Company shall utilize and maintain a lost and found maintenance register.
2. The Company will return the acquired items to the original owner in accordance with the following lost and found management policy.
A. At the request of the original owner who requests return of the acquired item, the Company will provide information on the acquired item.
B. Each acquired item will be processed according to the following standard for a specified storage period and processing.
Personal items (items from which personal information can be identified, cash and checks worth more than KRW 100,000) are stored for 15 days from the date of acquisition and transferred to the police.
Valuables (credit/check cards, jewelry, etc.) and electronics are stored for 15 days from the date of acquisition and transferred to the police.
Clothing, daily necessities, disposable items, and children’s items are stored for 15 days from the date of acquisition and disposed of.
Food and industrial products are disposed of as soon as acquired.
C. The method of return for the acquired goods shall be limited to on-site receipt or courier receipt, and the guest shall bear the cost of delivery by the courier. Delivery by courier may not be possible depending on the product price, type, and size of the goods.
D. Storage of acquired items shall be limited to designated places and the storage of items requiring specific storage methods (refrigerated/specific location due to the items’ volume) will be limited. Perishable food items and wet items may be disposed of on or day after the date of acquisition.
E. Other matters concerning the disposal of lost and found items shall be governed by the Lost Articles Act and customary practices.
3. If the owner does not claim the lost item, the Company will dispose of it or hand it over to the district police station in accordance with the lost and found management policy.
4. To protect the personal information and the guests’ property, credit cards, cash, social security cards, passports, mobile phones, and valuables, acquired lost and found items will be returned to the owner in person only.
Article 12. Compensation for Damages
1. If the Company or its employee intentionally or negligently causes physical or property damage to the Day Ticket Holder (including all types, Dated, Undated, Afternoon Tickets), the Company will compensate for the damage. However, if the damage is caused by force majeure or by the intention or negligence of the Day Ticket Holder (including all three types), the liability for compensation is reduced or exempted.
2. In the event the Company's facilities and equipment are damaged or destroyed due to reasons attributable to the Day Ticket Holder (including all three types), the Day Ticket (including all three types) Holder shall compensate for the damage.
3. Unauthorized removal of goods without prior permission by the Company, photography and video shooting, recording, and live broadcasting is prohibited, and the Day Ticket Holder (including all three types), shall be responsible for damages resulting from such violation in accordance with relevant laws and regulations including Copyright Act.
Article 13. Force Majeure
1. In the event of force majeure that occurs due to faults not attributable to the Company, such as breakdown of machines not attributable to the Company’s fault, strike, lack of raw materials, fire, rebellion, war, intervention of the central or local government under law, urgent safety measures, or any other events of force majeure that are beyond the control of the Company as well as natural events of force majeure such as rainstorm, lightning, earthquake, typhoon, flood, or strong wind, the Company’s obligations thereof shall be reduced or the Company shall be released from its obligations. In the event of the foregoing force majeure events, the Company shall immediately notify the Day Ticket (including all three types) Holders.
Article 14. Amendment of These Terms and Conditions and Dispute Mediation
1. These Terms and Conditions may be amended due to changes in the Company’s business environment or any other circumstances. Upon the amendment of these Terms and Conditions, the Company shall announce in advance to the Day Ticket (including all three types) Holders the scheduled date on which the amendment shall be enforced and explain the reasons for such amendment via at least one of the below methods. In such cases, if the Company had clearly announced or notified that the Day Ticket (including all three types) Holders’ failure to express their objections within the grace period shall be deemed as consent to the amended terms, but the Day Ticket (including all three types) Holders fail to express their explicit intent to refuse or fail to terminate these Terms and Conditions, the Day Ticket (including all three types) Holders are deemed to have consented to the amended terms.
B. Written notice or letter.
C. Website or the official mobile application.
D. Daily newspaper.
E. Short message service(SMS)/text message.
2. If the Company amends any terms in a more unfavorable manner for the Day Ticket (including all three types) Holders despite Article 14.1, within the grace period of at least 30 days, the Company shall individually announce such amendment via one or more methods in Subparagraphs A, B, C and E of Article 16.1 above. In this case, a clear comparison of the details before and after the amendment shall be provided to help the Day Ticket Holders understand the amendment.
4. A Day Ticket (including all three types) Holder is entitled not to consent to the amended terms. If he/she does not consent to the amended terms, he/she may terminate these Terms and Conditions.
5. Any legal dispute arising in connection with these Terms and Conditions shall be subject to the relevant provisions of the Civil Act and the Civil Procedure Act.