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Online Ticket Refund Request

Guests can cancel/refund unused park tickets purchased through the official website within 7 days of purchase.
However, cancellation/refund is not possible after the visit date even within 7 days, and you must apply for cancellation/refund by midnight (12 p.m.) at least one day before the visit date. 

*If you purchased a ticket on the day of your visit

Customers who purchase tickets on the day of their visit must request cancellation/refund by the closing time of the park on the day. 

After receiving the refund request, it will be automatically canceled sequentially without additional information, and the refund may take 7 to 10 days depending on the card company. Thank you.

Guest Experience: 033-815-2300 (Same as Park Operation Time / Lunch Time 12:00~13:00)

Online Ticket Purchaser Information
Please fill out a cell phone number you entered at purchase.
Please enter the email address you entered when purchasing
Only unused tickets can be canceled/refunded within 7 days from the date of purchase. (However, it is possible until the closing time one day before the visit date.)
Ticket Information
Please select the ticket you purchased
Please enter the order number sent by email and text message when purchasing (9 digits)
Consent to collect personal information